Frequently asked questions

How can we help?

Everything you need to know about ordering, shipping, sizing, returns and caring for your gear.

Orders

Can I change or cancel my order?

If your order hasn’t been packed or dispatched yet, we’ll do our best to make changes or cancel it.

Please contact us as soon as possible, as we’re unable to make changes once your order has been shipped.

Where can I find my order confirmation?

You’ll receive an order confirmation email shortly after your purchase is complete.

If you can’t find it, check your spam or junk folder. If it’s still missing, contact us and we’ll resend it for you.

My order says delivered but I can’t find it.

First, check around your property and with anyone else at your address who may have accepted the delivery.

If it’s still missing, contact the courier using your tracking details. If you need further assistance, get in touch with us and we’ll help investigate.

Can I use more than one discount code?

Only one discount code can be applied per order unless otherwise stated.

If you’re having trouble applying a code, feel free to contact us before placing your order.

I only received part of my order.

Some orders may be shipped in multiple parcels.

Check your shipping confirmation email to see if there are additional tracking numbers. If you believe something is missing, get in touch and we’ll look into it.

I’ve entered the wrong shipping address. What should I do?

Contact us immediately with your correct shipping address.

If your order hasn’t been dispatched, we’ll update it for you. If it’s already on its way, we’ll do our best to help, but we can’t guarantee the courier will be able to redirect the parcel.

Shipping

What happens if my parcel is delayed or lost?

If your order is taking longer than expected, start by checking your tracking information.

If you believe your parcel has been lost or hasn’t moved for several days, contact us and we’ll work with the courier to investigate and help resolve the issue as quickly as possible.

How long will my order take to arrive?

Orders are usually dispatched within 1–2 business days.

Estimated delivery times:

  • Metro Australia: 2–5 business days
  • Regional Australia: 3–7 business days
  • International: Varies by destination

You’ll receive tracking information as soon as your order has been shipped.

When will my order be dispatched?

We aim to dispatch all orders within 1–2 business days.

During busy periods, product launches or sales, dispatch may take a little longer, but we’ll always keep you updated.

Do you offer free shipping?

Yes. We offer free standard shipping across Australia on orders over $100. Shipping costs for smaller orders and international destinations are calculated at checkout.

Do you ship internationally?

Yes. We ship to selected countries around the world.

International shipping costs and estimated delivery times are calculated during checkout. Please note that customs duties and import taxes may apply depending on your country’s regulations.

How can I track my order?

Once your order has been dispatched, we’ll send you a shipping confirmation email with a tracking link so you can follow your delivery from our warehouse to your door.

Returns & Exchanges

What if my item arrives damaged or faulty?

We’re sorry to hear that.

Please contact us as soon as possible with your order number and a few photos of the issue. We’ll work quickly to organise a replacement, exchange or refund where appropriate.

What is your returns policy?

Eligible items can be returned or exchanged within 30 days of delivery, provided they are unworn, unwashed and in their original condition with all tags attached.

Some exclusions apply, including final sale items.

Can I return a sale item?

Sale items are generally final and cannot be returned unless they’re faulty or required under Australian Consumer Law.

If you’re unsure whether your purchase is eligible, feel free to get in touch.

Do I have to pay for return shipping?

If you’re returning an item because you’ve changed your mind or need a different size, return shipping costs are generally the responsibility of the customer.

If we’ve made a mistake or your item is faulty, we’ll cover the return shipping.

Can I exchange for a different size?

Yes. If the size isn’t quite right, we’ll happily exchange it, subject to availability.

Your item must be unworn, unwashed and returned in its original condition.

How do I start a return or exchange?

Simply contact us through our Contact page with your order number and let us know what you’d like to return or exchange.

We’ll guide you through the next steps.

Product Information

What do the angel numbers mean?

The angel numbers represent the identity of each Yippy Yayas gi.

Rather than simply naming products by colour, every model has its own number, personality and story. It’s part of what makes Yippy Yayas different—creating gear with its own identity instead of just another product code.

As our range continues to grow, each model will continue to evolve while staying true to the number that defines it.

How should I wash my Gi?

To keep your gi performing at its best: Wash in cold water after training. Turn the gi inside out before washing. Avoid bleach and harsh detergents. Hang dry wherever possible. Do not tumble dry unless the care instructions specifically state otherwise. Following these steps will help maintain the fit, colour and longevity of your gi.

What’s the difference between the 777, 444, 888 and 2481 Gis?

Every Yippy Yayas gi is built around its own design philosophy, construction and intended use. The angel number identifies the model, while each gi offers a different combination of fit, weight, performance and design details.

Whether you’re training every day or preparing for competition, each model is designed to suit a different style of athlete.

Visit the individual product pages to compare the features, materials and recommended use for each model.

Will my Gi shrink?

Like most cotton gis, a small amount of shrinkage may occur after the first few washes.

Following the recommended care instructions—washing in cold water and air drying—will minimise shrinkage and help maintain the intended fit.

Are your Gis IBJJF legal?

Many of our gis are designed to meet IBJJF competition requirements. Because regulations can change, we recommend checking the individual product page to confirm whether a specific model is approved for competition.

If you’re unsure, feel free to get in touch before placing your order.

What materials are your products made from?

We carefully select premium materials that balance durability, comfort and performance.

Material compositions vary between products, so you’ll find detailed fabric information on each product page, including construction, weight and care instructions where applicable.

Are your Rash Guards suitable for competition?

Yes. Our rash guards are designed for both training and competition.

We recommend checking the individual product page to confirm any competition-specific requirements, including sleeve length or colour restrictions for your organisation.

What’s the difference between Air Wave, Air Grid and Flow Tech?

Our product technologies are designed to match different styles of training. Air Wave is our lightweight competition-focused construction, built for athletes who want maximum mobility without sacrificing durability. Air Grid is designed for everyday training, balancing comfort, breathability and durability for regular sessions on the mats. Flow Tech powers our no-gi range, using lightweight, four-way stretch fabrics that move naturally with your body while helping regulate temperature during training.

Size Guide

How do I choose the right Gi size?

Our size guide on the product page is the best place to start.

Use your height and weight to find your recommended size, then check the fit notes on each product page for any model-specific recommendations.

If you’re still unsure, get in touch—we’re happy to help you find the right fit.

Do your Gis shrink after washing?

A small amount of shrinkage is normal for cotton gis.

To minimise shrinkage, wash in cold water and hang dry. Avoid using a tumble dryer unless the care instructions specifically recommend it.

Do Kids Gis fit true to size?

Yes. Our Kids Gis are designed to fit true to size based on the measurements provided in our size guide.

If your child is between sizes or still growing, we generally recommend choosing the larger size to allow for growth and natural shrinkage after washing.

How do I measure myself?

For the most accurate fit, we recommend measuring: Height, Weight, Chest and Waist. Compare your measurements with our size guide rather than relying solely on the size you normally wear.

How do I choose the right Rash Guard size?

Our rash guards are designed to fit close to the body for unrestricted movement.

If you prefer a tighter competition fit, choose your usual size. If you like a slightly more relaxed fit, consider sizing up.

Each product page includes a size guide to help you compare measurements.